Privacy notice
This notice explains how Imageplus SRL collects, uses and protects personal data when you visit imageplus.be or contact us through this website. It is published in accordance with Articles 13 and 14 of the General Data Protection Regulation (GDPR, Regulation EU 2016/679).
Who we are
Imageplus SRL/BV19 avenue des Volontaires / Vrijwilligerslaan
1160 Brussels, Belgium
BCE/KBO: BE0879.380.125
For any privacy-related question or to exercise your rights:
What personal data we collect
When you submit the contact form:
- Name
- Email address
- Phone number, if you provide one
- The message you write to us
- Technical information captured at submission: IP address, browser type, timestamp
When you browse the website:
- IP address and standard edge network information processed by Cloudflare for security and performance purposes
We do not collect:
- Special category data under Article 9 GDPR
- Data from people under 16
- Data through any newsletter or email marketing tool
- Analytics or tracking data
Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Replying to enquiries submitted via the contact form | Legitimate interest: responding to inbound business enquiries (Article 6(1)(f)) |
| Operating and securing the website | Legitimate interest (Article 6(1)(f)) |
| Protecting the website against bots and abuse | Legitimate interest (Article 6(1)(f)) |
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
Who receives your data
| Provider | Role | Transfer mechanism |
|---|---|---|
| Cloudflare, Inc. (United States) | Website hosting via Cloudflare Workers, DNS, edge security and bot mitigation | EU-US Data Privacy Framework · Standard Contractual Clauses |
| AuthSMTP (United Kingdom) | Transactional email delivery for contact form submissions | UK adequacy decision, valid until 27 December 2031 |
We do not sell your personal data. We do not share your personal data with third parties for their own marketing purposes. We may disclose personal data when required by law.
How long we keep your data
| Data | Retention |
|---|---|
| Contact form submissions | Up to 12 months after the enquiry is resolved, unless a business relationship has started, in which case data is kept under the applicable contract |
| Edge network logs | Cloudflare default retention, typically a few days |
Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you (Article 15)
- Rectify inaccurate or incomplete data (Article 16)
- Erase your data, subject to legal retention obligations (Article 17)
- Restrict processing in certain circumstances (Article 18)
- Receive your data in a portable format (Article 20)
- Object to processing based on legitimate interest (Article 21)
To exercise any of these rights, write to privacy@imageplus.be. We will respond within 30 days. We may ask you to confirm your identity before processing the request.
Right to lodge a complaint
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority:
Autorité de protection des données / GegevensbeschermingsautoriteitRue de la Presse 35, 1000 Brussels
contact@apd-gba.be
www.autoriteprotectiondonnees.be
How we protect your data
We apply appropriate technical and organisational measures including encryption in transit, access controls and vulnerability monitoring. No method of internet transmission is completely secure. We maintain a level of protection appropriate to the nature of the data we process.
Changes to this notice
We may update this notice to reflect changes in our practices or legal obligations. The date at the top of the page indicates when it was last revised.